AI IntegrationWhatsApp Automation3-month engagement
WhatsApp Business Automation with AI-Powered Auto-Confirmation and Order Routing
A B2B supplier was managing customer orders, delivery confirmations, and technical queries entirely through a shared WhatsApp Business account. The volume had grown to 200+ messages per day.
Problem
No automation on the WhatsApp channel meant every message required manual reading and response. Order confirmations, delivery status requests, and standard product queries all consumed the same human attention as complex issues.
Solution
Built an AI agent on the WhatsApp Business API that classifies incoming messages, handles routine confirmations and status queries automatically, and escalates non-standard requests to the right person with full context.
Technology
WhatsApp Business API (Cloud), OpenAI GPT-4o, LangChain agent framework, webhook integration with ERP, message classification pipeline, Python FastAPI, Redis for session state
78%
Messages handled automatically
4h→2m
Response time for routine queries
3h
Daily staff time recovered
100%
Order confirmations automated
Working on something similar?
Tell us what you have. In 30 minutes we can tell you whether it is a fit and what it would involve.